Question 1

How often should I get my dog groomed?

Accepted Answer

We recommend every 6-8 weeks.

Question 2

How often should I get my dog's nails trimmed?

Accepted Answer

We recommend every 4 to 5 weeks. Ask us about our nail coupon - after 7 nail sessions, you can get the 8th one free!

Question 3

How long does a grooming appointment take?

Accepted Answer

On average a smaller dog will be around 1-2 hours and a bigger dog will be around 2-4 hours. This all depends on your dogs coat type and behaviour. Every dog handles grooming differently, it is best not to rush.

Once we have your number, our groomers will call you if they finish the grooming session sooner.

Question 4

When should I start getting my puppy groomed?

Accepted Answer

The most crucial time in a puppy's life is the first 3-4 months. Once your puppy has received their first vaccinations and your vet advises it safe to come in contact with other pets, we recommend the first visit.

Your pets experience during this time will shape the behaviour for the rest of their lives. It is very important that the first association with a groomer is a positive one. The more they experience a positive grooming session, the more comfortable they will become with the process, which will save them years of anxiety and stress every time they visit the groomer. Please visit our Puppy page to read more information about our puppy intro and first haircut.

Question 5

Can I stay with my dog while they are getting groomed?

Accepted Answer

When the owner stays for the duration of the grooming process, it is very distracting to your pet, other dogs and groomers in our shop. It can be stressful and make the grooming process longer. For these reasons, we prefer the owner to leave. We recommend running errands or going for a coffee to wait for your dog.

Question 6

My dog doesn't like to get groomed, will you sedate him/her?

Accepted Answer

We will not sedate your dog. If your dog poses as a risk to a groomer or another dog, you will be asked to come retrieve your pet for safety reasons. If your dog needs sedation, please speak with your vet.

Question 7

Why does it take awhile to get a reply?

Accepted Answer

We strongly apologize for taking time to reply to emails and voicemails. Our shop gets very busy during open hours - at times, everyone will have their hands full with bathing a dog, drying a dog or simply talking to a client. If you can't reach us by phone, we heavily encourage you to email us here or at manager@parisandcompanygrooming.com.

We will get back to you within 1-2 business days. We usually do not reply to voicemails/emails on weekends.

Question 8

Why are you so booked out?

Accepted Answer

Paris and Company has so many loyal, regular customers that we try and prioritize their schedules. We are generally booked out around 2-3 weeks. If you'd like to start scheduling with us, keep this in mind and schedule ahead!

Question 9

Will you express my dog's anal glands?

Accepted Answer

Yes, we have groomers that offer this service. Please look at our Add-ons for the price and ask before your appointment.

Question 10

Do you use heated dryers?

Accepted Answer

Your pets safety is always a priority. Most of the drying process is done by hand on our tables although if we need to put them in a kennel, the dryers are not heated - usually cool air or room temperature.

Question 11

Will you groom my cat or other pet?

Accepted Answer

We do offer cat grooming. Please check out our Cats page for more information.

Question 12

Will you shave my natural-coated dog?

Accepted Answer

At Paris and Company we highly recommend not doing this. By shaving a natural, you are damaging the topcoat and undercoat.

F.A.Q