Take a look at our frequently asked questions!
Can I stay with my dog while they are getting groomed?
When the owner stays for the duration of the grooming process, it is very distracting to your pet, other dogs and groomers in our shop. It can be stressful and make the grooming process longer. For these reasons, we prefer the owner to leave. We recommend running errands or going for a coffee to wait for your dog.
How long does a grooming appointment take?
On average a smaller dog will be around 1-2 hours and a bigger dog will be around 2-4 hours. This all depends on your dogs coat type and behaviour. Every dog handles grooming differently, it is best not to rush.
Once we have your number, our groomers will call you if they finish the grooming session sooner.
Will you express my dog's anal glands?
No, a dog should naturally express their anal glands. If not, we recommend talking to your vet.
How often should I get my dog's nails trimmed?
We recommend every 4 to 5 weeks. Ask us about our nail coupon - after 7 nail sessions, you can get the 8th one free!
When should I start getting my puppy groomed?
The most crucial time in a puppy's life is the first 3-4 months. Once your puppy has received their first vaccinations and your vet advises it safe to come in contact with other pets, we recommend the first visit.
Your pets experience during this time will shape the behaviour for the rest of their lives. It is very important that the first association with a groomer is a positive one. The more they experience a positive grooming session, the more comfortable they will become with the process, which will save them years of anxiety and stress every time they visit the groomer.
A simple bath and a light trim is the perfect introduction to the first grooming process. It allows them to adapt to the sounds and excitement related to professional grooming. Please visit our Puppy page to read more information about our puppy introduction.
Do you use heated dryers?
Your pets safety is always a priority. Most of the drying process is done by hand on our tables although if we need to put them in a kennel, the dryers are not heated - usually cool air or room temperature.
Will you groom my cat or other pet?
No, Paris and Company only specializes in professional dog grooming.
Will you shave my natural-coated dog?
At Paris and Company we highly recommend not doing this. By shaving a natural, you are damaging the topcoat and undercoat.
How often should I get my dog groomed?
We recommend every 6-8 weeks.
My dog doesn't like to get groomed, will you sedate him/her?
We will not sedate your dog. If your dog poses as a risk to a groomer or another dog, you will be asked to come retrieve your pet for safety reasons. If your dog needs sedation, please speak with your vet.
Why does it take awhile to get a reply?
We strongly apologize for taking time to reply to emails and voicemails. Our shop gets very busy during open hours - at times, everyone will have their hands full with bathing a dog, drying a dog or simply talking to a client. If you can't reach us by phone, we heavily encourage you to email us here or at firstname.lastname@example.org.
We will get back to you within 1-2 business days. We usually do not reply to voicemails/emails on weekends.
Why are you so booked out?
Paris and Company has so many loyal, regular customers that we try and prioritize their schedules. We are generally booked out around 2-3 weeks. If you'd like to start scheduling with us, keep this in mind and schedule ahead!